Zhuo Ying drying equipment for many years to pay attention to customer pre-sales and customer service service, to provide satisfactory solutions for users, high-quality products, perfect customer service, is the consistent commitment to Android drying equipment, in order to win every customer satisfaction.
Optimization scheme design：We communicate patiently with the user to understand the actual needs of the user and provide the best design for the user...
Spare parts guarantee for many years：We guarantee to provide our customers with at least 10 years of spare parts service, to avoid the aging of equipment parts and equipment idle...
Equipment upgrading：We take full account of the user in the process of enterprise development, production capacity, energy saving and other new needs, we provide you with new transformation program, save your money...
Operation training service：Equipment delivery, we provide your staff with comprehensive equipment use, maintenance, simple maintenance training services, and provide written documents to avoid staff flow, resulting in equipment downtime...
Incoming test service：We have the material test center perfect, welcome new and old customers to provide all kinds of material in field sample...
1、Pre-sale：
Set up file, contact with customers, introduce the technology and equipment of the factory, the user needs to understand, to recommend appropriate equipment to implement the sample and relevant technology, improve the technical parameters.
2、Sale：
Provide user related drawings, technical data, coordinate the installation of user equipment, inform the user of the production speed and quality. Ensure that user engineering progress is coordinated with device manufacturing. Handle unexpected events and keep good communication with customers.
3、Customer service：
①Send personnel to the user to guide the installation, responsible for debugging until delivery.
②Responsible for the operation of users and maintenance skills training.
③Provide spare parts for long-term quality and high price.
④The equipment period of one year, resulting in a year from the equipment itself in quality after the acceptance of the equipment damage, responsible for free maintenance, such as the fee charged by the fault caused by improper operation, and the implementation of 48 hours of service, the user must answer questions in the user's information is received within the first 24 hours, if not solve on the phone in the next 24 hours rushed to the scene to solve the problem of users.
4、Basic flow chart of service
